We have a 14-day return policy on full priced items (see "Exceptions" for more information below), which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To submit a return request, you can quickly login or create your account here, find your order and submit your returns request automatically.

Alternatively you can get in touch, citing your order number and reason for return.

Please note that returns will need to be sent to our head office in Sydney, Australia and all return shipping costs are the responsibility of the Customer.

If your return is accepted, we’ll provide you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale* items or gift cards. *We will accept returns on orders using our 'PETIT10' discount code, but not on 'flash sale' discount codes or sitewide sales where the discount is preapplied.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

To submit a self service returns request, you must first login to your account.

To do so, or to create an account, click on the profile icon in our store's navigation or simply, click here and follow the steps below:

 

• Log in to your account:
• a. In the Email field, enter your email address, and then click Continue.
• b. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• c. Go back to the online store, and then enter a six-digit verification code.

• Click the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note.
• Click 'Request Return'.

 

If your return request is approved, we will email you instructions for returning your order to our head office in Sydney, Australia. After the item(s) are returned and approved, your refund will be issued.

For more information, please see our full refund policy above or should you prefer to process your return manually, you can contact us.